At Dailey Travels, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued.
1. Cancellation by Customer
- Refund eligibility depends on the cancellation policy of the respective airline, hotel, transport operator, or package provider.
- Service charges and processing fees may be non-refundable.
- Last-minute cancellations may attract higher cancellation charges.
2. Cancellation by Dailey Travels
If Dailey Travels cancels a booking or package due to operational reasons or unavoidable circumstances, customers may be offered:
- An alternative arrangement
- Travel credit
- Partial or full refund depending on the situation
3. Non-Refundable Situations
Refunds may not be provided for:
- No-show cases
- Unused services
- Visa rejection
- Delayed arrivals
- Missed departures
- Special promotional offers
- Force majeure events beyond our control
4. Refund Processing Time
Approved refunds are generally processed within 7–14 business days. Processing time may vary depending on:
- Banks
- Payment gateways
- Airlines
- Hotels
- Third-party vendors
5. Mode of Refund
Refunds will usually be credited to the original payment method used during booking.
6. Contact for Refund Queries
For refund-related assistance, customers may contact our support team through the official website contact details.
